about.txt
Hi, I'm MAX MARRONI — Automations Engineering Lead at Lawhive, a legal-tech startup democratising access to law.
I've spent five years building AI and automation at high-growth fintechs, and I've developed a unique mix of technical and operational skills. I make Ops teams go brrr.
I've had stints at Zilch, Capital on Tap, nPlan, and Starling Bank — picking up a bit of everything along the way.
Right now I'm the first hire and sole owner of the Automations Engineering function at Lawhive, reporting to the COO. I own all business-critical automations, integrations, and system optimisation across the team.
SKILLS.exe
- ► AI agents & automation
- ► Low-code / no-code
- ► Ops transformation
- ► Intercom (certified)
- ► n8n
- ► APIs + webhooks
- ► SQL
- ► Vibe coding (like this site)
- ► Vendor management
◼ based in: london, uk
work_history.log
Lawhive/Dec 2025 – Present
Automations Engineering Lead
- First hire and sole owner of the Automations Engineering function, reporting to the COO.
- Designing how operational teams interact with their tools — workflows and AI agents across Intercom, Airtable, and the Lawhive product.
- Automating as much as possible, and giving humans exactly what they need to do the rest.
Zilch/Oct 2023 – Dec 2025
Application Management EngineerJul 2024 – Dec 2025
- Led a team improving tech in Customer Ops using AI, APIs, and low-code automations.
- Drove rollout of Intercom's AI Agent, Fin — automating 500 Collections conversations per day (35% of team workload).
- Built a custom Aircall × Intercom integration, slashing 40% of Aircall licences.
- Invited to speak about AI implementation at MaestroQA's customer conference.
Business Application Support AnalystOct 2023 – Jul 2024
- Managed key Ops systems: Intercom, Aircall, Assembled, MaestroQA.
- Self-taught to become a certified Intercom expert system administrator.
Capital on Tap/Mar 2022 – Oct 2023
Senior Technical BizOps AssociateMar 2023 – Oct 2023
- Led a hackathon-winning team: built an AI assistant using GPT API + JavaScript.
- Rolled out the company's first AI in production — auto-summarising CS conversations.
- Built an API integration between marketing CRM and CS phone system, halving callback scheduling time.
Business Operations AssociateMar 2022 – Mar 2023
- Used GPT, webhooks, SQL, and CRM automations to automate complex business processes.
nPlan/Jan 2021 – Mar 2022
Operations Associate
- Implemented and owned Zendesk, Mailchimp, HubSpot, Twilio, and Xero.
- Designed a new invoicing flow that halved the time chasing clients for payment.
Starling Bank/Jun 2018 – Dec 2020
Operations Strategy & Design Intern
- Designed new processes and systems as the company scaled from 250 to 900 people.
- Led Zendesk optimisation project, transforming how customer service operated.
- Designed a new verification tool that shaved 10% off call times.
contact.html
want to talk automation, AI, ops tech, or just say hi? hit me up.